At DG Infotech, we strive to provide high-quality services in Website Design, School ERP Software, Digital Marketing, and IT Solutions. Customer satisfaction is our priority. However, we maintain a transparent refund policy to ensure fairness for both parties.
1. General Policy
All payments made to DG Infotech are considered final and non-refundable, except under specific conditions mentioned below.
2. Eligibility for Refund
A refund may be considered only if:
- The project has not been started within the agreed timeline.
- DG Infotech is unable to deliver the agreed service due to internal reasons.
- Duplicate payment has been made by the client.
3. Non-Refundable Services
Refunds will not be provided in the following cases:
- Once the project has been initiated or partially completed.
- Delay caused due to lack of communication or content from the client.
- Change of mind after confirmation or payment.
- Services like:
- Domain Registration
- Hosting Services
- Software Licenses
- Third-party integrations
4. Website Design & Development
- Advance payments for website projects are non-refundable once design or development work has started.
- If the client cancels the project midway, no refund will be issued for completed work.
5. School ERP Software
- Demo or trial services are provided before purchase.
- Once the ERP system is installed or access is granted, no refund will be applicable.
6. Digital Marketing Services
- Fees paid for SEO, Ads, or Social Media Marketing are non-refundable, as resources and efforts are allocated immediately after project initiation.
7. Refund Process
If a refund is approved:
- It will be processed within 7–10 business days.
- The amount will be refunded through the original payment method.
8. Cancellation Policy
- Clients must submit cancellation requests via email or written communication.
- Cancellation will only be valid after confirmation from DG Infotech.
9. Contact for Refund Requests
For any refund-related queries, please contact us:
- 📧 Email: info@dginfotechindia.com
- 📞 Phone: +91-90687 97455
10. Policy Updates
DG Infotech reserves the right to modify this refund policy at any time without prior notice.
Conclusion
By purchasing our services, you agree to this refund policy. We recommend discussing all project details clearly before making a payment to avoid any misunderstandings.
